TERMS OF SERVICE

Last Updated: June 2026

1. Introduction

These Terms of Service (“Terms”) govern the use of services provided by MASS DATA d.o.o. (“MASS DATA”, “Company”, “we”, “our”, or “us”) and the use of our website.

By engaging our services, accessing our website, or entering into a business relationship with MASS DATA d.o.o., you agree to be bound by these Terms.

2. Company Information

MASS DATA d.o.o.

Reber pri Škofljici 22A
1291 Škofljica
Slovenia

Email: hello@mass-data.si

Website: https://mass-data.net

Company Registration Number: 8257159000

VAT Number: SI57950474

VAT Registered: Yes

Date of Registration: 20 August 2018

3. Services

MASS DATA provides professional services including but not limited to:

Digital Marketing
Google Ads Management
Meta Advertising
LinkedIn Advertising
YouTube Advertising
Search Engine Optimization (SEO)
GEO Optimization
Analytics & Attribution
Google Analytics 4 (GA4)
Google Tag Manager (GTM)
Server-Side Tracking (SGTM)
Reporting & Business Intelligence
Marketing Automation
CRM Integrations
Data Engineering
Data Warehousing
Dashboard Development
Consulting Services

The exact scope of services shall be defined in proposals, quotations, statements of work, contracts, or email agreements.

4. Client Responsibilities

Clients agree to:

Provide accurate and complete information.
Provide timely access to required systems, platforms, and accounts.
Maintain ownership and legal rights to all materials supplied.
Review and approve deliverables within agreed timeframes.
Cooperate reasonably throughout the project.
Ensure that any advertising claims, content, and materials supplied comply with applicable laws and regulations.

Delays caused by missing information, approvals, or access credentials may affect project timelines and delivery schedules.

5. Fees and Payments

Unless otherwise agreed in writing:

Invoices are payable within 8 days of issue.
All prices are exclusive of VAT unless stated otherwise.
Late payments may result in suspension of services.
MASS DATA reserves the right to charge statutory interest on overdue invoices.
Any costs incurred from third-party advertising platforms, software subscriptions, hosting providers, or external services are the responsibility of the client unless explicitly included in the proposal.

Recurring services continue until terminated in accordance with these Terms or the applicable agreement.

6. Project Changes

Any work outside the agreed scope may require:

Additional fees
Revised timelines
A separate agreement

MASS DATA reserves the right to refuse requests that materially alter the agreed scope of work.

7. Intellectual Property

Unless otherwise agreed in writing:

Upon full payment, the client receives ownership of final deliverables specifically created for the client.

MASS DATA retains ownership of:

Internal methodologies
Frameworks
Processes
Templates
Scripts
Reporting structures
Dashboards
Proprietary tools
Tracking architectures
Know-how

The client receives a non-exclusive right to use any such materials as incorporated into delivered work.

MASS DATA may reference completed projects, campaign results, and client logos in its portfolio and marketing materials unless otherwise agreed in writing.

8. Third-Party Platforms

Many services depend on third-party platforms including but not limited to:

Google
Meta
LinkedIn
Microsoft
HubSpot
Salesforce
Shopify
WordPress
WooCommerce
Tableau
Metabase
Google Cloud Platform

MASS DATA is not responsible for:

Platform outages
Algorithm changes
Policy changes
Account suspensions initiated by third parties
Changes to third-party pricing
Third-party software bugs
Changes in advertising platform functionality

9. Performance Disclaimer

Marketing, advertising, SEO, analytics, and consulting results cannot be guaranteed.

MASS DATA does not guarantee:

Specific rankings
Specific advertising results
Lead volumes
Revenue levels
Return on investment (ROI)
Conversion rates
Search engine rankings
Traffic increases
Sales performance

Past performance is not indicative of future results.

All marketing outcomes depend on numerous factors beyond our control, including competition, market conditions, website quality, product-market fit, advertising budgets, customer behavior, and third-party platform algorithms.

10. Confidentiality

Both parties agree to keep confidential information private and not disclose it to third parties except where required by law.

Confidential information includes:

Business information
Marketing strategies
Client data
Financial information
Technical documentation
Trade secrets
Advertising account information
Customer data
Reporting data

This obligation survives termination of the business relationship.

11. Limitation of Liability

To the maximum extent permitted by law:

MASS DATA shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages, including but not limited to loss of profits, loss of revenue, loss of data, business interruption, or loss of goodwill.

MASS DATA’s total liability shall not exceed the total fees paid by the client during the three (3) months immediately preceding the event giving rise to the claim.

12. Website Use

Users agree not to:

Attempt unauthorized access to our systems.
Distribute malware or malicious code.
Use our website for unlawful purposes.
Interfere with website operation.
Attempt to copy, scrape, or reverse-engineer website content or functionality.

We reserve the right to restrict access to users who violate these Terms.

13. Termination

Either party may terminate ongoing services by providing written notice in accordance with the applicable agreement.

MASS DATA may immediately suspend or terminate services if:

Payments are overdue.
The client breaches these Terms.
The client engages in unlawful activities.
The client provides misleading or fraudulent information.

All outstanding fees remain payable following termination.

14. Refund Policy

Professional services provided by MASS DATA are generally non-refundable once work has commenced.

If a dispute arises regarding delivered services, MASS DATA will review the matter in good faith and seek a reasonable resolution.

Any approved refunds shall be granted solely at the Company’s discretion unless otherwise required by applicable law.

15. Data Protection

MASS DATA processes personal data in accordance with its Privacy Policy and applicable data protection laws, including the General Data Protection Regulation (GDPR).

For details regarding data processing, please refer to our Privacy Policy available on our website.

16. Force Majeure

MASS DATA shall not be liable for delays or failure to perform obligations due to circumstances beyond its reasonable control, including but not limited to:

Natural disasters
Internet outages
Cyberattacks
Government actions
Labor disputes
Utility failures
Hosting provider outages
Advertising platform disruptions

17. Modifications

MASS DATA reserves the right to modify these Terms at any time.

Updated versions will be published on our website and become effective upon publication.

Continued use of our services constitutes acceptance of any updated Terms.

18. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Republic of Slovenia.

Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the competent courts of Slovenia.

19. Contact Information